Privacy Policy

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Here at Teddy's we are commited to protecting your privacy, which is why we have the below policy in place to keep your information safe.

Our contact details 

Name: Teddy’s Raw Pet Food LTD

Address: 133 North Street, Whitwick, Coalville, Leicestershire, LE67 5HB

Phone Number: 07368675955

E-mail: info@teddysrawfood.com

The type of personal information we collect 

We currently collect and process the following information:

· Name

· Email address

· Phone number

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you via our website enquiry form.

We also receive personal information indirectly, from social media sites if you visit, like, follow or subscribe to our pages/accounts.

We use the information that you have given us in order to contact you about our products and services.

We do not share your personal information with any other organisation.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

· Your consent. You are able to remove your consent at any time. You can do this by contacting us directly at info@teddysrawfood.com

How we store your personal information 

Your information is securely stored electronically both online and on the company’s password protects device(s). 

We keep the information you provide us until you request for us to remove your personal details from our database. We will then dispose of your information by permanently erasing this from our electronic files.

Your data protection rights

Under data protection law, you have rights including:

· Your right of access - You have the right to ask us for copies of your personal information. 

· Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

· Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

· Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

· Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay for any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@teddysrawfood.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@teddysrawfood.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk